SS 25 Transport Pty Ltd (ABN 97 702 168 189) (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
SS 25 Transport Pty Ltd provides freight and transport services across Perth and Western Australia. Our website is located at https://ss25transport.site.
2. The Australian Privacy Principles
The Australian Privacy Principles (APPs) set out standards, rights and obligations around how personal information must be handled by Australian businesses. We take our obligations under the APPs seriously and have implemented practices designed to ensure compliance with all thirteen principles, including those relating to the collection, use, disclosure, quality, security, access and correction of personal information.
3. What Personal Information We Collect
The types of personal information we may collect include:
- Your name and, where relevant, your business or company name;
- Your email address and preferred contact details;
- Pickup and delivery addresses and site access information;
- Details of the freight or transport services you enquire about or engage us to provide;
- Billing and payment-related information;
- Any other information you choose to provide to us through our website forms, by email or in the course of our dealings with you.
We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for the provision of our services and you have consented to its collection, or the collection is otherwise permitted or required by law.
4. How We Collect Personal Information
We collect personal information in a number of ways, including:
- When you submit a quote request or enquiry form on our website;
- When you send us an email, including to ceo@ss25transport.site;
- When you engage our freight and transport services;
- Through records of our communications and transactions with you;
- From publicly available sources, where reasonably necessary for our business operations.
Where practicable, we collect personal information directly from you. If we receive information about you from a third party, we will handle it in accordance with the APPs and this Privacy Policy.
5. How We Use Personal Information
We use the personal information we collect to:
- Provide, manage and deliver our freight and transport services;
- Prepare quotations and respond to your enquiries;
- Schedule, track and confirm deliveries;
- Issue invoices, process payments and maintain accurate business records;
- Communicate with you about your bookings or our services;
- Meet our legal, regulatory, insurance and safety obligations;
- Improve the quality and efficiency of our services.
We will not use or disclose your personal information for direct marketing purposes unless permitted under the APPs, and where we do so, we will provide a simple means for you to opt out of receiving further marketing communications.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes outlined above, including:
- Subcontractors and carriers engaged to assist with freight movements;
- Professional advisers such as accountants, insurers and legal advisers;
- IT service providers who host our website, email or business systems;
- Government agencies, courts or regulators, where required or authorised by law.
Where we disclose personal information to third parties, we take reasonable steps to ensure those parties handle the information in accordance with the APPs or equivalent obligations.
7. Overseas Disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in a manner consistent with the APPs, including APP 8.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to understand how the site is used. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly as a result. Analytical data collected via cookies is generally aggregated and is not used to identify individual visitors.
9. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access controls and limiting access to personal information to those who need it to perform their duties. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
10. Access to and Correction of Your Personal Information
Under the APPs, you have a right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@ss25transport.site. We will respond to your request within a reasonable period. In some circumstances, we may refuse access where permitted under the APPs; if so, we will provide written reasons and information about how you may complain.
11. Complaints and Privacy Enquiries
If you believe we have breached the APPs or the Privacy Act 1988 (Cth), or if you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
- Email: ceo@ss25transport.site
- Post: SS 25 Transport Pty Ltd, Perth, WA, Australia
We take privacy complaints seriously and will acknowledge your complaint promptly, investigate the matter and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, along with the date of the most recent update. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related matters, please contact the privacy officer for SS 25 Transport Pty Ltd by email at ceo@ss25transport.site.